The short version
- We collect what we need to run a trusted wholesale marketplace: your account, your orders and listings, and the messages and documents that go with them.
- Supplier identity documents are treated as sensitive: stored privately, shown only to authorised staff, and every access is logged.
- We do not sell your personal information.
- You can ask to see, correct or delete your information at any time.
1. Who we are
Balepick LLC ("BalePick", "we", "us") operates the BalePick marketplace website and mobile applications and is responsible for the personal information described in this policy.
This policy applies to buyers, suppliers and their team members, and to anyone who visits our website or contacts us. It should be read together with our Terms & Conditions and Cookie Policy.
2. Information we collect
Information you give us
- Account details — your name, email address, phone number, password, profile photo, country, preferred currency and, for businesses, company details.
- Supplier verification — identity documents, proof of address, business registration and tax documents, the ID of an authorised signatory, and payout details.
- Addresses — the delivery addresses in your address book and the address captured with each order.
- Listings and content — the photos, videos, descriptions and prices you publish, reviews you write, and files you upload.
- Communications — messages with other users, handpick notes and agreements, support tickets, reports of problems and the evidence attached to them, and emails you send us.
Information we create when you use BalePick
- Transactions — offers, orders, payments, refunds, store credit, inspection results and payouts.
- Calls — when you use in-app voice or video calls, who called whom, when and for how long. We do not record the content of calls.
- Safety records — attempts to share contact details in messages, account restrictions and the reasons for them.
- Device and usage — IP address, browser and device type, pages and listings viewed, searches, language, time zone and currency settings, and, for our apps, push notification tokens.
Information from others
- If you sign in with Google or Apple, we receive your name and email address from that provider.
- Our payment provider tells us whether a payment or refund succeeded. We do not receive or store your full card number.
- Other users may give us information about you, for example in a review or a report about an order.
3. How we use your information
- to create and manage your account and let you sign in securely;
- to verify suppliers and decide whether to approve their applications;
- to publish listings, process offers, orders and payments, inspect orders at our hub, arrange delivery and pay suppliers;
- to handle reports of problems, refunds, returns and store credit;
- to send you service messages by email, in-app notification and push notification;
- to provide customer support and let our team help in conversations when asked;
- to keep the marketplace safe: screening messages for contact details, preventing fraud and abuse, and enforcing our Terms;
- to understand how the Platform is used and improve it, including through analytics (on our website, only with your consent); and
- to meet our legal, accounting, tax and regulatory obligations and to establish or defend legal claims.
We do not use your information for automated decisions that have legal or similarly significant effects on you without human involvement.
4. Our legal bases
Where data protection law requires a legal basis, we rely on: performing our contract with you (running your account and your transactions); our legitimate interests (keeping the marketplace safe, preventing fraud and improving the Platform), balanced against your rights; complying with legal obligations; and your consent where we ask for it, which you can withdraw at any time.
6. International transfers
BalePick connects buyers and suppliers in different countries, and our service providers operate internationally. Your information may therefore be processed outside your country. When we transfer it, we take steps to ensure it remains protected in line with this policy and applicable law.
7. How long we keep it
We keep personal information for as long as your account is open and as long as needed for the purposes in this policy. After an account is closed, we keep records of transactions, payouts, reports and verification only as long as needed to meet legal, tax and accounting obligations, resolve disputes, prevent fraud and enforce our agreements. We then delete or anonymise it.
8. How we protect it
- All traffic to our website and apps is encrypted in transit.
- Supplier identity documents, inspection evidence and other sensitive files are kept in private storage and are never publicly accessible.
- Access to personal information is limited to staff who need it for their role, and access to verification documents is logged.
- Passwords are stored only in hashed form, and one-time codes are used to reset them.
No system is completely secure. Please use a strong, unique password and tell us straight away if you think your account has been compromised.
9. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and receive a copy;
- correct information that is inaccurate or incomplete — much of it you can edit yourself in your profile;
- ask us to delete your information, subject to what we must keep by law;
- object to or restrict certain processing, and withdraw consent you have given; and
- complain to your local data protection authority.
To make a request, contact us using the details below. We may need to confirm your identity first, and we will respond within the time the law allows. You can turn off push notifications in your device settings, and change your cookie choices at any time from Cookie settings at the bottom of every page.
10. Children
BalePick is a business marketplace and is not intended for anyone under 18. We do not knowingly collect personal information from children; if you believe a child has given us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new "last updated" date and, if the changes are significant, tell you by email or in-app before they take effect.
12. Contact us
Questions about your privacy, or want to exercise your rights? Reach us through our contact page or at the address below. Go to the contact page