Frequently asked questions

No. On a representative listing you choose how many pieces you want; an exact lot is sold whole, as one unit. You can combine listings from several suppliers in one cart.

An exact lot is one specific lot — what you see in the photos and video is what you get. A representative listing shows a sample of a larger stock: the pieces you receive match the declared category, brands, size range and grade, but are not the exact pieces pictured.

Yes. Every price on BalePick is per piece. An exact lot is sold whole, so your cart and checkout show the total for all of its pieces.

Grade A is excellent, with little to no visible wear; B is good, with light wear; C is worn, with visible flaws or repairs needed. Mixed lots are graded A/B, B/C or A/B/C. Each product page has a condition guide, and the grade is checked at our hub when your order is inspected.

Make an offer from any product page. The supplier can accept, decline or counter. When an offer is accepted, the agreed price is held for you for 48 hours — check out within that time to buy at that price.

Yes. A handpick request asks a supplier to select a custom bundle for you — by category, brand, size range, grade and budget. Once you agree the selection, the bundle is reserved for you to buy.

Post it on Demand Hub. Describe the items, quantities, grades and an optional target price; we review it (usually within a day), and verified suppliers send you quotes with photos and a walkthrough video of the real stock. Accept the one you like and it becomes a bundle reserved for you for 7 days, bought through the normal checkout.

Everything is charged in US dollars. At checkout you see the items, the shipping for your route and the estimated import duty as separate lines before you pay. Buyers pay no platform fee.

Yes. Switch the display currency at the top of the page for an approximate conversion while you browse. The amount charged is always the US dollar price.

The supplier confirms your order and sends it to a BalePick hub. We inspect it against the listing, record photos and video in a QC report, and ship it on to you. You can follow each step on your order page.

BalePick holds your payment. The supplier is only paid after your order is delivered and your 5-day window to report a problem has closed with no open report.

Credit on your BalePick account, for example from a refund. At checkout it is applied to your order unless you untick it, and your account shows the balance and how it was spent.

Report it from your order page within 5 days of delivery, with photos or video. The supplier has 3 days to respond; if you cannot agree, BalePick decides based on the listing, the QC report and the evidence from both sides.

Because your payment is held until the report window closes, a refund can be made to your card or as store credit.

To keep you protected, phone numbers, email addresses and links are hidden automatically in messages between buyers and suppliers. Deals made outside BalePick are not covered by hub inspection or our refund process.

Register a seller account and complete your application with the required documents. Our team reviews it and lets you know the outcome by email and in your account. A seller account is separate from a buyer account.

Listing is free. When you make a sale, a commission and a platform fee are deducted from your payout. The listing form shows exactly what you will receive per piece before you save, and the current rates are on our Pricing page.

The video is what lets a buyer judge stock they cannot touch — especially representative listings, where the photos show a sample. Every listing needs one before it can be submitted for review.

To a BalePick hub. We inspect each order against its listing, record photos and video, and ship it on to the buyer — so you never need to arrange international delivery yourself.

Your payout becomes due after the order is delivered and the buyer's 5-day window to report a problem closes with no open report. Payouts are made in US dollars to the payout details on your account.

No. Buyers and suppliers have separate accounts, so a buyer account cannot be turned into a seller account. Register a seller account to list stock.

Signed in, use the chat button at the bottom right of any page to message the BalePick team. Otherwise, use the form on our Contact page.